Terms and conditions
By ordering from www.kookygems.com you agree on following terms:
Products are sold by Kooky Gems, VAT ID FI13739760. We sell products to legal or private persons over 18 years old, with worldwide shipping available. Product prices include current VAT. We reserve the right to change the prices or shipping costs by changing the prices to www.kookygems.com.
Orders are placed at www.kookygems.com and order is only placed after it is paid, so no goods are reserved until payment is done. All orders are confirmed by email order confirmation, which explains the products, price, shipping cost and method of payment. By placing the order, customer agrees on current terms and conditions stated at www.kookygems.com .
You will receive an order confirmation by email, which will state order reference, items ordered and the final total.
If you do not receive order confirmation within an hour from placing the order, please contact us at firstname.lastname@example.org so we can check your order has come through. From your user account you can check your order. After we have dispatched your order, you will receive a dispatch confirmation by email.
All orders placed from any other country than Finland must be paid by Paypal. Orders from Finland can also be paid through following Finnish banks: Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, SPankki, Ålandsbanken and with Finnish credit and debit cards. Payment is done via Paytrail Oy:n website.
Payment by Visa, Visa Electron tai MasterCard card via Paytrail OyIf you want to pay by Finnish Visa, Visa Electron tai MasterCardcard, Kooky Gems is only responsible for the marketing and delivering the products. For complaits the responsble is Paytrail Oy.
Paytrail Oy operates as a seller when using Finnish Visa, Visa Electron tai MasterCard cards and the contract is formed between buyer and Paytrail Oy. Seller is responsible all parts of selling and is also the receiver of payment.
VAT ID FI21228397
Phone +358207 181830
Paying by bank transfer from Finnish bank account is operated by Paytrail Oy (FI21228397) co-operating with Finnish banks and credit unions. From users point of view payment operates as traditional bank transfer in internet.
Delivery time and terms
Orders are sent by Priority Mail by Finnish postal services from Helsinki, Finland. Your order will be sent within 1 to 5 working days from placing the order. You can see the next shipping date on the News section of our page. If you need your order quicker, please contact us before placing the order to see if we are able to do that.
In case of Force majeure, such as strikes, civil unrest or natural catastrophe, Kooky Gems cannot be hold responsible if cannot meet the delivery time.
We can also deliver your order to a different address than the billing address. Keep in mind that it need to be valid address for the person it is send to, otherwise c/o must be used. If recipient doesn´t live in the address given, we cannot be held responsible and therefore will not refund for item getting lost or delayed or any extra costs that will occur if items need to be sent again.
We are also not responsible for delays, extra costs or missing parcel that occur if buyer has given us a faulty or only partial delivery address and will not refund those orders. However if this happen, please contact us and we will try to track the parcel and help you out.
When buying our product as a present to someone, we can send it directly to the receiver if you wish. Just make sure you write a note when placing the order and remember to include the recipients address. We can also add a message with the parcel, just let us know. Please keep in mind that you cannot order items to be sent to two different addresses at the same order but you need to make to separate orders for this.
We constantly update our shop to keep it updated but if we run out of a product you have ordered, we will contact you immediately. We reserve the right to cancel and refund items from your order that are out of stock.
Shipping costs to Finland
Delivery costs within Finland are 2.50€ per order and they will be shipped as priority mail. Some items are too big to be send in an envelope size box so they are sent as parcel.
Shipping cost internationally
Delivery costs to all other countries than Finland are 5€ per order and they will be shipped as priority mail. When placing the order, you must choose Europe or Other countries as a shipping method if according the shipping address. We will cancel all orders that do not have the right shipping method chosen.
Please keep in mind that shipping costs are per order, not per item.
All possible taxes and customs fees when ordered outside EU are at buyer responsibility only, we do not claim any responsibility of them. We always write the real value of the parcel for the customs and make no exceptions. If you need more information on customs and taxes, please contact the authorities on your country.
Terms of return
Contacting us in advance when returning item is required as we need to give you guidelines for packing and to let us know return is on its way. If items breaks during the return delivery because they have not been packed properly, we reserve the right not to accept return. You can reach us by email email@example.com, or by phone +358-40-7776562 between 12pm and 4pm Finnish time during the working days.
The right to return items is 14 days from the day of receiving the order. Buyer must pay the all the costs from returning an item except if we have shipped a wrong item or item is faulty.
All items except earrings and jewelry that are made or changed according your request can be returned. Glitter lipsticks can only be returned if the package has not been opened. If sticker in either end of the package is opened, we are unfortunately not able to except return. Earrings cannot be returned due hygienic reasons and jewelry that is changed according your wishes is custom made and cannot be resold as it is.
Products that are returned must have all original labels attached and they must be in same condition as when received. If we have a strong reason to suspect that the item has been worn, we reserve the right not to accept return. You can check and try the jewelry at home as you would in a regular shop.
All possible custom and tax fees paid when ordering outside EU are not refundble by Kooky Gems. You can possibly claim them back from your country officials but unfortunately we cannot give you any guidance with that.
Tunturikatu 5 A 1B
If return is sent and there is not enough postage paid, we will not collect it from post office, nor refund the money. We won't collect any returns from post office unless we have been notified from it beforehand by phone or by email.
After receving the returned items, we will check and process them and send you the refund using the same method order was paid for. We will refund items within 14 days from receiving the returned goods according the Finnish Consumer Law. You will also get an email to let you know return has been handled and refund is on its way to you. As we handle all returned items manually, we are not able to send a confirmation when receiving them, only when they are handled.
We reserve the right to change prices or terms without any notice beforehand. Buyer is responsible for checking the current terms from www.kookygems.com before placing the order.
All information of clients are handled with care and not in any circumstances shared with third parties.
All the material at www.kookygems.com is property of Kooky Gems. We reserve all rights to all materials presented on the web address above and this material cannot be used without our written permission. If you would like to use some material from our website, please contact us in advance and we will get back to you shortly. Please keep in mind that the texts at www.kookygems.com is also copyrighted by us so do not copy our text to your website unless referring back to us.
Using Kooky Gems website
Kooky Gems website must not be misused. You must not commit or encourage any criminal offence, transmit or distribute viruses or bugs or any other material which is malicious, harmful, in breach of confidence or offensive or obscene. You must not hack into the website service, corrupt data, cause harm or annoyance to other users,send spam or try to affect the performance or functionality of any computer facilities of or accessed through this website.