I didn´t get an order confirmation after placing an order?

You should receive order confirmation within an hour after placing your order. If you do not get this, please contact us at kookygems@gmail.com with the date you placed your order and your name, and we will check what happened. 

If I want to pay my order by Bank transfer, who will pay the extra costs?

If wanting to pay by Bank transfer please contact us in advance. Kooky Gems does not pay any extra costs for receiving tha payment for order by bank transfer, they are all at buyers costs. If you are not if there will be any costs, please check with your bank. 

Can I make an order without opening an account?

You need to open an account to make an order with us. If for some reason you do not want to receive any emails from us, you can choose that option. You can also choose to have the newsletters and cancel it any time. We do not block your email with letters, the most you will get is two per month and they sometimes have valuable offers that are not published anywhere else.

How do I use discount code?

When ordering, you will be tranfered to a page where you choose the payment method. Before choosing the method, on the same page is a place for the Discount code. When you move to the next page, you will see the cart updated with the discount. 

How much is the postage to Finland?

For most items, postage to Finland is 1€ per order. If your order includes some of the bigger items that cannot be sent as a letter, postage will be 5€ per order. You will see the postage costs on the right hand side of the page after adding item to cart.

How much is the postage to other countries?

For other countries than Finland, postage is 5€ per order for recorded delivery and you can order as many items as you want. To any other country than Finland all orders will be sent with recorded delivery and unfortunately we cannot make exceptions.

How quickly will you send my order?

We aim to deliver within the next five days from placing the order, often is next three. If it will take longer than five days, we will contact you asap. If you need the order to be sent quicker than this, send us an email before placing the order as we cannot guarantee we are able to do that unless agreed in advance. Please keep in mind that some items we might not have in stock and therefore the quicker delivery is not always possible.

I don´t live in Finland, can I still order from you?

Yes you can, we are offering worldwide delivery now. If you cannot find your country in the list, contact us kookygems@gmail.com and we will add it.

I am allergic to nickel, can I wear Kooky Gems?

Of course you can. All our jewelry components and chains are nickel free. For some re-used or recycled items we cannot be sure, but we always mention that in the item description.

How recycled is the jewelry in Recycled Gems collection?

For every piece, we explain in the item description which parts are recycled and which new. All jewelry components like the earring hooks and chains are new as we need to be able to guarantee that they are nickel free. Recycled means us something that has actually been used before, not something we purchase new and use for other purpose. That is why recycled collection is ecological. As parts are recycled they might have minor marks on them but we always make sure it is nothing too visible.

How do I store and take care of my acrylic jewelry?

Acrylic jewelry needs to be stored separately from other jewelry as it can get scrathes from for example earring hooks. It also does not like to be dropped or really cold minus temperatures. Also be careful to add your hairspray and perfume before putting on your jewelry on as they can cause stains.

Acrylic jewelry can be cleaned with wiping it with a piece of soft cloth. If something has spilled on it, it can be wiped with a damp piece of cloth and afterwards with dry one. Most of time wiping with a dry cloth is enough.

How do I store my feather pieces?

Keep them separate from your other jewelry and be careful not to put weight on top of them so they will keep their shape. Do not wear them in the rain and put them on after sprying your hairspray and perfume.

Can I go swimming or take a shower with my jewelry on?

Not without ruining your jewelry. Jewelry might get loose or the colors might change so jewelry needs to be taken off before going to water. Rings should also be taken off before washing your hands as the dampness that stays between the ring and you ringer lets bacteria grow. Some of our jewelry is splash proof only, so please read the item description well.

How do I look after my jewelry?

Store them well away from the sun rays and heat and do not store them on the damp space like bathroom either. Necklaces are best kept hanging. Take them off before going to bed, taking a shower, swimming or doing sports. Also take rings off before washing your hands and dry your fingers well before putting them back on. the dampness between ring and finger can cause bacteria to grow, which can cause difference in color or even rash to some with sensitive skin.

Jewelry that is next to your skin, is good to wipe clean once in while with dry cloth to get rid of the bacteria. It is best to put your jewelry on last after adding hairspray and perfume.

I live far away from nearest post office. Is it possible to use other delivery methods?

We can check on other alternatives, but these needs to be agreed before placing the order and please take in consideration that delivery costs might be more expensive.

Which shops can I purchase Kooky Gems from?

Our products are being sold in about 50 shops in Finland and abroad. Please contact us at kookygems@gmail.com and tell us where you live and we will get back to you with the retailers located closest to you.

I am buying necklace as a gift. Can you send it straight to the receiver?

Sure we can and we can also add a note from you if you wish. Unfortunately we cannot wrap the present as it need to be protected with bubble foam for the delivery.

Please take into consideration that if you want to order items to yourself and get the present send straight to someone, you will need to place two separate orders for these. Also if you want us to send the present straight to someone in abroad and you live in Finland, you need to pay the foreign postage costs. 

Can I buy Kooky Gems for children?

We do not recommend to purchasing our items to children and if you do so, it is at your own responsibility. Kooky Gems is made for adults with adult measurements and they need to be handled as jewelry and are not suitable for playing. For bigger children jewelry can be purchased but it needs to be checked that they know how to use and store the jewelry properly. This is strickly always at buyers responsibility.

I would like to use some of the material on your webpage for my own purposes. Can I do that?

Not without asking, and getting a written permission from us first. All texts and pictures are copyright by Kooky Gems. If you want to add a piece of text from our webpage straight to your blog, you need to show the source. In any circumstances you are not allowed to copy any text or pictures to your own website or copy or company description for your own use. If you need material for other projects always ask a permission by email.

If you have a fashion blog, you can use pictures from our website but make sure you always link back on us.

How does your newsletter work?

You can join our mailing list at our website or sending us an email at kookygems@gmail.com. You can also resign the same way or by the link in the end of newsletter. We will send an email about once a month about new jewelry, sale or discount and such. We never send it more often than twice a month. By joining our mailing list you can actually save money as we sometimes have discount campaigns that we only send info by newsletter to our regular customers.

Can you make me a jewelry with my own material? 

Unfortunately we do not make jewelry from your own material or by your own design unless it is B2B.  

I have my own shop and would like to sell Kooky Gems. Is that possible?

We are open to talk of any business proposals and are constantly looking for new retailers. Please contact us at kookygems@gmail.com an tell us little bit of your company and add a link to your web page. We will get back to you as quickly as possible.

Can you send us a catalogue by post?

Unfortunately we do not have a paper catalogue to send but you can find the ecatalogue on our website.

I saw earlier this jewelry in your shop but cannot find it now. Is it still possible for me to buy it?

You can contact us by email and describe what product it is and we will check if we still have it. Some of our items are one-offs or only as few pieces, so when they are gone, they are no longer available.

How can I contact you?

You can reach us by email kookygems@gmail.com or by phone +358-40-7776562 on weekdays from 12pm to 4pm. Or you can also send us a text message outside the office hours and we will get back to you.

I would like my chain with different lenght, can you do that?

Yes, we will do that when it is mentioned in item description. It is done without any extra charge up to 100cm long. Just add a note when placing the order. Please take into consideration that items that are altered according the customers wish, cannot not be returned as they are consider to be measure made.

I would like beaded necklace in different length or with different color beads, can you do that?

If we have material in stock, we can do that. We don´t always have the extra material needed, so always ask before placing the order. Also be prepared that this might cost extra and take longer time to deliver. Please take into consideration that items that are altered according the customers wish, cannot not be returned as they are consider to be measure made.

I cannot get anything to stay in my hair but I would love to wear your feather hair clip. How do I prevent them from sliding?

You should put one or two thin hair pin underneat the hairclip and place the hairclip so that they get crossed in shape of X. This will lock the hair clip in its place and it will stay.

Where does the leather you use come from?

All the leather we use is recycled, mainly from old leather clothes.

Are the feathers you use cruelty free?

Yes. And we do not use feathers that come from endangered species either.